Answering Services

We work around the clock so you don’t have to.

Your customers expect quick, professional responses when they call - whether it’s a routine question or an urgent alarm issue. CSA’s Answering Service acts as an extension of your business, ensuring every call is answered promptly and professionally.

Always Available, Always Professional

Customized Call Handling

Our answering services are tailored to fit your business needs. We answer calls in your company’s name, following your specific instructions to provide a seamless customer experience. Our trained operators use customized scripts and workflows to handle every situation professionally.

For sales calls, we integrate with your sales systems, follow intake scripts, and use "follow me" communication to connect leads directly to your team.

Plus, we provide a dedicated PBX system or integrate with your existing setup, offering voicemail and radio connectivity to keep your service tech teams informed across North America.

What We Do For You

Our 24/7 answering service provides:

Inbound emergency calls - we have the capacity to generate scripts and emergency protocol polices upon receipt of calls

Service intake requests

Sales intake requests

✅ Admin and company call screening

Stay Focused on Your Business

With CSA managing your calls, you can focus on installations and service requests without worrying about missed calls or delayed responses. Our industry-specific answering service is designed to support alarm installers with seamless, reliable customer communication.